Art by Raette Refund policy
100% satisfaction
Raette inspects and signs each print prior to shipping them to you and takes great care in packaging to ensure your order arrives safely. If the print does not meet her standards she will notify you by email or phone (as provided by you) and provide options to move forward.
Orders 100% insured by FedEx shipping to protect against damage occurring in transit.
Before ordering
Measure the space where you plan to hang your artwork to ensure the sizing is appropriate. We are not responsible for the size of the print that you order.
You will have 5 business days upon receipt of your product to inspect your purchase for damage. If damage occurs during shipment, please take photographs of the packaging and the damage that occurred and send the photographs of the damage to us so that we can work with FedEx and you to recover the refund or replace your purchase. We recommend using FedEx to return your item, and include insurance to cover the entire purchase.
Return eligibility checklist:
Item unused and in same condition you received it.
Item in original packaging or similar.
Receipts
We keep records of all purchases made, so if you lose your receipt, that is okay.
Please contact us first, at [email protected] if you need to make a return or are unsatisfied with your purchase in any way.
Once we have reviewed your request for refund we will notify you by email further instructions.
To return your product, you should mail your product to: Raette Meredith – 860 N Meridian Rd, Unit B6, Kalispell, MT 59901. Provide tracking information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of shipping deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary, but you will be provided tracking information for the shipment.
Refund approval
Upon receipt of the item, your refund is initiated. A credit automatically applied to your credit card or original method of payment, within two days of our receipt of the returned product. Please note that refunds can take time depending on the banks involved.
Approved refund not received yet? If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company or bank. Allow 5-7 business days for your refund to post to your account.
Next contact your bank.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected] so we can follow up on our end.
Refunds not approved for the following reasons
– You changed your mind
– The purchase you gave as a gift not appreciated by the gift recipient.
– Print does not fit where you wanted to hang it.
If you have any questions about this return policy, please reach out to us! Email: [email protected] or call/text 530-209-7769 (be sure to leave a message so we can return your call. Calls returned within 24 hours.